Jotform vs Formstack
Complete comparison of two leading Salesforce form builders. Features, pricing, reviews, and expert analysis to help you choose the right platform.
Quick Verdict
Choose Jotform if:
- • You need the most payment gateways (40+)
- • Want the largest template library (10,000+)
- • Prefer mass market pricing and features
- • Need cross-platform integrations beyond Salesforce
Choose Formstack if:
- • You're heavily invested in Salesforce ecosystem
- • Need enterprise-grade security (HIPAA, SOC 2)
- • Want fully native Salesforce integration
- • Require dedicated customer success management
Head-to-Head Feature Comparison
| Feature | Jotform | Formstack | Winner |
|---|---|---|---|
| Payment Gateways | 40+ gateways | 5+ gateways | Jotform |
| Salesforce Integration | API-based | Fully Native | Formstack |
| User Base | 30M+ users | 32K+ organizations | Jotform |
| Starting Price | $39/month | $83/month | Jotform |
| HIPAA Compliance | Tie | ||
| E-Signatures | Tie | ||
| Form Templates | 10,000+ | 100+ | Jotform |
| Document Generation | Basic | Advanced | Formstack |
Pricing Breakdown
Jotform Pricing
5 forms, 100 submissions/month
25 forms, 1,000 submissions/month
100 forms, 2,500 submissions/month
Unlimited forms, custom limits
Formstack Pricing
Unlimited forms, 10,000 submissions
Forms + Documents + Sign
Fully native Salesforce solution
Custom features & support
What Users Are Saying
Jotform User Reviews
"Jotform is so nice because you can use customization and many of their widgets even on the free account. Simply being able to have robust conditional logic so that the form only displays the minimum amount of information needed."
- Jason H., Trustpilot
"Perfect tool for managing real estate leads... The platform allows me to collect and organize leads in one place, which saves me hours each week compared to juggling emails and spreadsheets."
- Prestige H., Trustpilot
"Easy to use, Great template and easy to connect to MS Office"
- Nancy S., Trustpilot
Formstack User Reviews
"Formstack's native Salesforce integration is game-changing for our sales team. Data flows seamlessly and we've reduced manual entry by 90%."
- Enterprise Sales Manager
"The HIPAA compliance features are exactly what our healthcare organization needed. Formstack's security certifications give us confidence in handling patient data."
- Healthcare IT Director
"The document generation and e-signature workflow is seamless. We've automated our entire contract process from form submission to signed documents."
- Operations Manager
Where Each Platform Excels
Jotform's Key Strengths
Massive Payment Gateway Support
40+ payment processors including Stripe, PayPal, Square, and regional options
Largest Template Library
10,000+ pre-built templates vs Formstack's 100+
Affordable Entry Point
Free tier and $39/month starting price vs $83/month
Cross-Platform Integration
100+ integrations beyond just Salesforce
Formstack's Key Strengths
Native Salesforce Integration
First fully native form builder on Salesforce AppExchange
Enterprise Security
SOC 2, HIPAA, FedRAMP ready with dedicated compliance team
Complete Document Workflow
Forms + Documents + E-Signatures in one platform
Dedicated Customer Success
Enterprise customers get dedicated CSMs and custom SLAs
Critical Missing Features
What Jotform Lacks
Native Salesforce Integration
Relies on API connections, not truly native
Advanced Document Generation
Basic PDF creation vs Formstack's dynamic documents
Enterprise Compliance Focus
Mass market focus means less enterprise security depth
What Formstack Lacks
Payment Gateway Variety
Limited to 5+ gateways vs Jotform's 40+
Template Library Scale
100+ templates vs Jotform's 10,000+
Affordable Entry Option
No free tier, starts at $83/month vs $0-39
The Bottom Line
Jotform dominates for teams wanting maximum payment flexibility, affordable pricing, and broad platform support.Formstack wins for Salesforce-focused organizations needing enterprise security and native integration.
Choose Jotform for:
E-commerce, lead generation, mass market use cases
Choose Formstack for:
Enterprise Salesforce implementations, compliance-heavy industries
Looking for a Better Alternative?
RevOpsRocket combines the best of both: native Salesforce integration with comprehensive payment support and enterprise security.